To provide 100% customer satisfaction we do allow returning the product. Our return
policies contain a set of instructions to be taken care of, if you are looking for
returning the product or a refund.
Eligibility for refund.
1.Refunds are only allowed for a limited time from the date of receiving the product
after which the products cannot be returned ( Customers looking for refund should
call and inform our customer support team within 48 hours of receiving the product,
after which the product wont be eligible for refund)
2.Products before proceeding for refund would be inspected by the team, who will
decide whether the products are eligible for refund.
3.Tempered Products, without lab certificates and product invoice are not eligible
4.Once the refund team verifies the product returned, it takes 7 – 10 working business
days for the money to get refunded.
5.Customers can also exchange their product for some other product available with
6.In case of refund all the shipping and bank charges will be payable to the customer.
1. As vedicratna.com only sells lab certified gems, Each gemstone is packed with
appropriate lab certificate and is sealed, to ensure the safety of the gemstones.
So customers expecting for a Return are requested not to open the product if you
want to return it.
2. Ensure proper packaging of the product while returning the product, because products
without proper packaging cannot be returned.
3. If you are looking for returning the product, always ship the product through
some reputed couriers for secured shipment and submit the tracking number to our
customer assistance team.
4. Claim for damages without any proper evidences will not be encouraged. Have all
the required evidences of damage in hand while applying for a return.
1.It takes 24 hours for processing your order. Products are shipped after the orders
are being approved and customers will be provided with a tracking number to track
2.The average time taken for delivery is between 3 to 5 business days for domestic
3.The average time taken for delivery is between 10 to 15 business days, from the
date of approval for international customers.
4.All our products are shipped through reputed courier services like DHL, Usps,
Fedex ,EMS, Bluedart, etc.
5.The products are very carefully packed according to proper packing guidelines
for gemstones to ensure safety.
6.Do not accept the delivery if it seems to be opened or not in a proper packed
7.In case of COD (Cash on Delivery), The delivery time is 48 hrs from the date of
(Note : COD facility is only available for Mumbai region)